Angebote zu "Conventional" (129 Treffer)

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Fast Lane: How to Accelerate Service Loyalty an...
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Dealers aren't making as much profit from new and used vehicle sales as they used to. Variable margins and sales volumes are under growing pressure, and many dealers are looking to fixed operations for additional growth and profitability. Yet many dealers simply aren't ready or able to profitably and properly grow their service business. Many don't understand how much the expectations of today's service customers have changed.Reviewing dealer case studies and automotive research, Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making helps dealers recognize retention problems and how to change their thinking and processes to better manage service customers and department. A world-class, technology-enabled experience is the cornerstone of loyalty-driven growth. Dealers must shed long-held beliefs and biases about how a service department should engage and serve customers, and how much technology is needed to optimally do the job today. Dealers must rethink what is a "good job" and consider new metrics measuring the effectiveness of their customer service experiences, people, and processes.Inefficiency is the enemy. There are many common inefficiencies inherent in the conventional ways dealers manage service customers and their business. Current customer engagement, from the initial appointment to payment and beyond, often sets up confrontations rather than positive, loyalty-building moments. The right mindset, technology, and tools can help dealers attack any long-standing inefficiencies and improve business.The train's leaving the station. Dealers are gaining a competitive advantage through the implementation of a technology-enabled, world-class experience in their service drive every day. Key dealer success stories serve as proof that there's a better, more profitable way of doing business. 1. Language: English. Narrator: Ken Seeraty. Audio sample: http://samples.audible.de/bk/acx0/120690/bk_acx0_120690_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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Authentic Selling: How to Gain New Clients Thro...
9,95 € *
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This audiobook provides inspiration and step-by-step guidance for small businesses that want to acquire more clients without resorting to the conventional, pushy sales tactics.You will learn:How to describe your services in a way that will resonate with your ideal clientPricing your services Practical and service-oriented ways to be discovered by your ideal clientsHow to reframe "selling" from a chore to a joyful serviceGeorge Kao is a business coach who champions generosity in business and honesty in marketing instead of the salesy or predatory tactics that we have all experienced as consumers. George has personally coached hundreds of clients and offers valuable free articles and videos about authentic marketing and joyful productivity at his website. Besides this audiobook, Authentic Selling, he has also written two other books: Authentic Content Marketing and Joyful Productivity. 1. Language: English. Narrator: Jill Edwards Minyé. Audio sample: http://samples.audible.de/bk/acx0/139756/bk_acx0_139756_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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Unboss , Hörbuch, Digital, 1, 477min
9,95 € *
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Lars Kolind turned Oticon, a struggling hearing aid company, into one of the most revolutionary businesses of our time by rethinking the concept of management. In this book, he rethinks business in the digital age together with Jacob Bøtter, a digital native thinker and strategist. Unboss is the good-bye to 20th century hierarchies, KPIs, job descriptions, titles, bonus schemes, marketing tools, and sales strategies. Unboss is a new mindset that turns conventional understanding of management and work on its head and transforms limited companies into unlimited movements. The new concepts of leadership, which are introduced in Unboss, will seem foreign to you, in particular if you are over 30 years of age.Unboss [ n´b s] means the opposite of boss. Bosses work with power, unbosses with values. Bosses make decisions and issue orders; unbosses inspire people to think, decide, and pursue a common purpose. Unbosses focus more on effect than on profit, but nevertheless often end up earning more than conventional bosses. Unboss refers to a person (the unboss), a philosophy (unboss), and a process (to unboss). It turns the conventional understanding of management and work on its head and transforms limited companies into unlimited movements. It makes employees into partners, renders offices and fixed working hours superfluous, and turns customers into sales and service staff. @boetter and @kolind are out to unboss companies, associations, and public-sector institutions - and nothing will ever be the same again. 1. Language: English. Narrator: Roger Wayne. Audio sample: http://samples.audible.de/bk/adbl/051176/bk_adbl_051176_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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Red Thread Thinking: Weaving Together Connectio...
9,95 € *
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Create products and services your consumers can't pass up - without the high cost of development Success is all about connections. Debra Kaye explodes conventional thinking about innovation and provides an approach that anyone or any business can use to expose the crucial links among observations, experiences, facts, and feelings that on the surface do not seem related - but are - to uncover fresh, brilliant insights. In Red Thread Thinking, Kaye shows you how to weave originality from disparate information and turn it into a product or service that can shake up the marketplace - and your business. What sets Red Thread Thinking apart from other books is that it reveals exactly how to identify and understand hidden cultural codes and shifts in consumer perceptions that speak to emerging and existing markets and, as a result, catapult fresh products to iconic status. A mold-breaking system, Red Thread Thinking sharpens your innovation skills and can assist in problem solving, whether preparing a talk, pitching a project to your colleagues and boss, managing staff in a more productive way, or taking business to a new level. 1. Language: English. Narrator: Julie Eickhoff. Audio sample: http://samples.audible.de/bk/graw/000149/bk_graw_000149_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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The Right Use of Power: How Stewardship Replace...
9,95 € *
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Best selling author and distinguished management consultant Peter Block fast forwards us to the business model of the future: a self-governing, accountable organization where power is shared equally and work has meaning far beyond conventional measures. Join this business visionary as he explores: The "community" of workers and how faith, service and communication redefine success. How to retain the best co-workers and why it has little to do with money. The "high control, low adaptive" organization and its roots in the parent-child relationship. What the philosopher-artist can teach us about pure motivation. The "controlling" boss: the surprising truth about why they do it. Spirituality in the workplace and the hidden strengths of our co-workers. Performance appraisal: obsolete artifact or necessary evil? Breaking the cycle of "unfulfillable expectations" in the workplace through the partnership model. The "Great Questions" technique for building skillful communications and trust at work. If we redistribute power do we have to redistribute wealth, too? Compelling real-life examples of the power of stewardship, gained from Peter Block's years of work in both the public and private sectors. Concluding with a tough question-and-answer session with Peter Block, The Right Use of Power will help prepare you for the changes, challenges and rewards coming in the new era of business - an era that has already begun. 1. Language: English. Narrator: Peter Block. Audio sample: http://samples.audible.de/sp/true/000159/sp_true_000159_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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Infinite Vision: How Aravind Became the World's...
9,95 € *
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When a crippling disease shattered his lifelong ambition, Dr. Venkataswamy (better known as Dr. V) chose an impossible new dream: to cure the world of blindness. The tiny clinic he founded in India defied conventional business logic and is now the largest provider of eye care on the planet. At Aravind, patients choose whether to pay or not. Millions are treated for free, yet the organization remains stunningly self-reliant. Serving everyone from penniless farmers to the president, it delivers world-class outcomes at a hundredth of what similar services cost providers inadvanced nations. Its model is emulated by organizations everywhere, from Rwanda to San Francisco. Drawing inspiration from spirituality, and of all things, fast-food franchises, Dr.V and his team (which now includes 21 ophthalmologists across three generations of his family) have created a global phenomenon. Infinite Vision is the first book to probe Aravind's history for the distinctive practices and values that unleashed its improbable success. It reveals the power of a model that integrates innovation with empathy, service with business principles,and inner change with outer transformation. It shows how choices that seem naive or unworkable, can, when executed with wisdom and integrity, yield powerful results - results that light the eyes of millions. 1. Language: English. Narrator: Pavithra K. Mehta. Audio sample: http://samples.audible.de/bk/adbl/003898/bk_adbl_003898_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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Startupland
21,99 € *
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The real story of what it takes to risk it all and go for broke. Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea, and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three thirty-something friends looking to break free from corporate doldrums, Zendesk Inc. is now one of the hottest enterprise software companies, still rapidly growing with customers in 150 countries. But its success was anything but predestined. With revealing stories both funny and frank, Mikkel shares how he and his friends bravely left secure jobs to start something on their own, how he almost went broke several times, how they picked up themselves and their families to travel across the world to California and the unknown, and how the three friends were miraculously still together for Zendesk's IPO and (still growing) success. Much like Zendesk's mission itself--to remove friction, barriers, and mystery in order to make customer service easier and more approachable--Startupland removes some of the myths about startups and startup founders. Mikkel's advice, hard-won through experience, often bucks conventional wisdom and entrepreneurial tropes. He shares why failure (whether fast or slow) is awful, why a seemingly boring product or idea can be the most exciting, why giving back to the community is as important as the bottom line. From how to hire right (look for people who are not offended by swearing) to which personas generate the highest response rates, Mikkel answers the most pressing questions from the perspective of someone still in the trenches and willing to share the hard truth, warts and all. While there are books by consultants who tell you how to build businesses, or by entrepreneurs now running billion-dollar businesses, there are few books from people still in the trenches who acutely remember the difficult daily decisions, the thrill (and fears) of the early days, the problems that scale with growing a business, and the reason why they all went on the adventure in the first place. Startupland is indispensable reading for all entrepreneurs who want to make their ideas the next big thing. The book will inspire and empower you to follow your own dream and create your own story.

Anbieter: buecher
Stand: 01.06.2020
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Startupland
21,99 € *
ggf. zzgl. Versand

The real story of what it takes to risk it all and go for broke. Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea, and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three thirty-something friends looking to break free from corporate doldrums, Zendesk Inc. is now one of the hottest enterprise software companies, still rapidly growing with customers in 150 countries. But its success was anything but predestined. With revealing stories both funny and frank, Mikkel shares how he and his friends bravely left secure jobs to start something on their own, how he almost went broke several times, how they picked up themselves and their families to travel across the world to California and the unknown, and how the three friends were miraculously still together for Zendesk's IPO and (still growing) success. Much like Zendesk's mission itself--to remove friction, barriers, and mystery in order to make customer service easier and more approachable--Startupland removes some of the myths about startups and startup founders. Mikkel's advice, hard-won through experience, often bucks conventional wisdom and entrepreneurial tropes. He shares why failure (whether fast or slow) is awful, why a seemingly boring product or idea can be the most exciting, why giving back to the community is as important as the bottom line. From how to hire right (look for people who are not offended by swearing) to which personas generate the highest response rates, Mikkel answers the most pressing questions from the perspective of someone still in the trenches and willing to share the hard truth, warts and all. While there are books by consultants who tell you how to build businesses, or by entrepreneurs now running billion-dollar businesses, there are few books from people still in the trenches who acutely remember the difficult daily decisions, the thrill (and fears) of the early days, the problems that scale with growing a business, and the reason why they all went on the adventure in the first place. Startupland is indispensable reading for all entrepreneurs who want to make their ideas the next big thing. The book will inspire and empower you to follow your own dream and create your own story.

Anbieter: buecher
Stand: 01.06.2020
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Catastrophic Care: How American Health Care Kil...
9,95 € *
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A visionary investigation that will change the way we think about health care: how and why it is failing, why expanding coverage will actually make things worse, and how our health care can be transformed into a transparent, affordable, successful system. In 2007, David Goldhill’s father died from infections acquired in a hospital - one of more than two hundred thousand avoidable deaths per year caused by medical error. The bill was enormous - and Medicare paid it. These circumstances left Goldhill angry and determined to understand how world-class technology and personnel could coexist with such carelessness - and how a business that failed so miserably could be paid in full. Catastrophic Care is the eye-opening result. Blending personal anecdotes and extensive research, Goldhill presents us with cogent, biting analysis that challenges the basic preconceptions that have shaped our thinking for decades. Contrasting the Island of health care with the Mainland of our economy, he demonstrates that high costs, excess medicine, terrible service, and medical error are the inevitable consequences of our insurance-based system. He explains why policy efforts to fix these problems have invariably produced perverse results, and how the new Affordable Care Act is more likely to deepen than to solve these issues. Goldhill steps outside the incremental and wonkish debates to question the conventional wisdom blinding us to more fundamental issues. He proposes a comprehensive new way, where the customer (the patient) is first - a system focused on health and maintaining it, a system strong and vibrant enough for our future. If you think health care is interesting only to institutes and politicians, think again: Catastrophic Care is surprising, engaging, and brimming with insights born of questions nobody has thought to ask. Above all it is an audiobook of new ideas that can transform the way we understand a subject we often take for 1. Language: English. Narrator: Dean Sluyter. Audio sample: http://samples.audible.de/bk/rand/003352/bk_rand_003352_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
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