Angebote zu "Rules" (322 Treffer)

Kategorien

Shops

Ruby, Paul: Creating Guests for Life
20,39 € *
ggf. zzgl. Versand

Erscheinungsdatum: 07.08.2018, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Creating Guests for Life, Titelzusatz: Lessons Learned and Rules to Follow for Improving Service, Autor: Ruby, Paul, Verlag: Joshua Tree Publishing, Sprache: Englisch, Schlagworte: BIOGRAPHY & AUTOBIOGRAPHY // Business, Rubrik: Wirtschaft // Allgemeines, Lexika, Geschichte, Seiten: 132, Informationen: Paperback, Gewicht: 203 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 01.06.2020
Zum Angebot
Antollini, J: Implementing an Active Functional...
44,89 € *
ggf. zzgl. Versand

Erscheinungsdatum: 07/2008, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Implementing an Active Functionality Service on Different Platforms, Titelzusatz: An Event-Condition-Action Approach to Enforce Business Rules Execution, Autor: Antollini, Jose, Verlag: VDM Verlag, Sprache: Englisch, Rubrik: Informatik // EDV, Sonstiges, Seiten: 112, Informationen: Paperback, Gewicht: 183 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 01.06.2020
Zum Angebot
Ruby, Paul: Creating Guests for Life
21,89 € *
ggf. zzgl. Versand

Erscheinungsdatum: 07.08.2018, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Creating Guests for Life, Titelzusatz: Lessons Learned and Rules to Follow for Improving Service, Autor: Ruby, Paul, Verlag: Joshua Tree Publishing, Sprache: Englisch, Schlagworte: BIOGRAPHY & AUTOBIOGRAPHY // Business, Rubrik: Wirtschaft // Allgemeines, Lexika, Geschichte, Seiten: 132, Informationen: Paperback, Gewicht: 203 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 01.06.2020
Zum Angebot
Ruby, Paul: Creating Guests for Life
21,39 € *
ggf. zzgl. Versand

Erscheinungsdatum: 07.08.2018, Medium: Taschenbuch, Einband: Kartoniert / Broschiert, Titel: Creating Guests for Life, Titelzusatz: Lessons Learned and Rules to Follow for Improving Service, Autor: Ruby, Paul, Verlag: Joshua Tree Publishing, Sprache: Englisch, Schlagworte: BIOGRAPHY & AUTOBIOGRAPHY // Business, Rubrik: Wirtschaft // Allgemeines, Lexika, Geschichte, Seiten: 132, Informationen: Paperback, Gewicht: 203 gr, Verkäufer: averdo

Anbieter: averdo
Stand: 01.06.2020
Zum Angebot
Business Rules Management and Service Oriented ...
40,99 € *
ggf. zzgl. Versand

Business Rules Management and Service Oriented Architecture ab 40.99 € als pdf eBook: A Pattern Language. Aus dem Bereich: eBooks, Sachthemen & Ratgeber, Computer & Internet,

Anbieter: hugendubel
Stand: 01.06.2020
Zum Angebot
The Best Service is No Service
24,99 € *
ggf. zzgl. Versand

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues." -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction." -Sheryl Sandberg, vice president of online sales and operations, Google "I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!" -Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh "Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!" -James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration "This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'" -Bert Quintana, former vice president, Dell International Services

Anbieter: buecher
Stand: 01.06.2020
Zum Angebot
The Best Service is No Service
24,99 € *
ggf. zzgl. Versand

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues." -Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction." -Sheryl Sandberg, vice president of online sales and operations, Google "I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!" -Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh "Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!" -James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration "This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'" -Bert Quintana, former vice president, Dell International Services

Anbieter: buecher
Stand: 01.06.2020
Zum Angebot
The Customer Rules: The 39 Essential Rules for ...
9,95 € *
ggf. zzgl. Versand

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer Like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand-new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to frontline staff who deal directly with clients and customers. Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere. 1. Language: English. Narrator: Lee Cockerell. Audio sample: http://samples.audible.de/bk/rand/003440/bk_rand_003440_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
Zum Angebot
Your Customer Rules!: Delivering the Me2B Exper...
9,95 € *
ggf. zzgl. Versand

What you need to know about your customers. Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service Is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B" - one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies that succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices - and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price 1. Language: English. Narrator: Steven Cooper. Audio sample: http://samples.audible.de/bk/adbl/022460/bk_adbl_022460_sample.mp3. Digital audiobook in aax.

Anbieter: Audible
Stand: 01.06.2020
Zum Angebot